Delivery Options

DELIVERY INFORMATION

We aim to despatch all orders within 48 hours of receipt subject to stock availability. Where it is not possible to despatch your order in full due to back order items, we reserve the right to hold the order for a reasonable amount of time (normally up to 7 days) until all the items on the order are available for delivery. Standard Delivery is handled by the Royal Mail. Express delivery is by next day courier.

STANDARD DELIVERY TERMS

For 24 hour delivery or overseas orders please contact Customer Services on 0800 014 8042 for a quotation.
Delivery days are complete working days (Monday to Friday) from the day we receive the order.
Orders placed after 12 noon are regarded as being received by us on the next working day.

SIGNING FOR DELIVERIES

Please provide a daytime contact number to ensure we are able to deliver your order efficiently. All  express orders will require a signature on delivery.

RETURNING GOODS

We want you to be completely satisfied with our products, so if you receive an item that you are unhappy with please return it to us within 14 days of receipt for a full refund of the goods value or exchange.

Every care must be taken to ensure the product is returned in reasonable condition. Please note, however, that we are not liable for the cost of returning goods to us unless the goods are defective or have been sent in error.

Refunds and exchanges may only be processed when the returned item has been received by us. We recommend that proof of despatch is obtained in case of loss in transit.

For more details and information, please see our terms and conditions or contact the customer service team on 0800 014 8042 or email sales@creativemindsltd.co.uk